Documentation/CoC: revise the instructions for contact the arb team

It's not very helpful to tell somebody who feels wronged "that their
mail was probably lost" (in just as many words).

State why we don't go for a mailing list or ticket system for grievances
and encourage contact multiple people from the outset.

Change-Id: Idac4bcdf8b596a7325e463036c580b17a8b2f27b
Signed-off-by: Patrick Georgi <pgeorgi@google.com>
Reviewed-on: https://review.coreboot.org/c/30086
Tested-by: build bot (Jenkins) <no-reply@coreboot.org>
Reviewed-by: Angel Pons <th3fanbus@gmail.com>
Reviewed-by: Stefan Reinauer <stefan.reinauer@coreboot.org>

1 files changed, 18 insertions, 9 deletions

diff --git a/Documentation/code_of_conduct.md b/Documentation/code_of_conduct.md
index 0de2f4c1e6..b262a3ba5e 100644
--- a/Documentation/code_of_conduct.md
+++ b/Documentation/code_of_conduct.md
@@ -25,11 +25,20 @@ Most of our community members are not native English speakers, thus
 misunderstandings can (and do) happen. Always assume that others are
 friendly and may have picked less-than-stellar wording by accident.
 
-If you feel that you have been treated unfairly, we want to hear about
-it so we can handle the situation. Please contact our arbitration team
-directly: They will listen to you. If you don't get a response within
-a few days, your mail was probably lost. Please resend your mail to
-another member of the arbitration team in that case.
+If you have a grievance due to conduct in this community, we want to hear
+about it so we can handle the situation. Please contact our arbitration
+team directly: They will listen to you and react in a timely fashion.
+
+For transparency there is no alias or private mailing list address for
+you to reach out to, since we want to make sure that you know who will
+(and who won't) read your message.
+
+However since people might be on travel or otherwise be unavailable at
+times, consider reaching out to multiple persons.
+
+The team will treat your messages confidential as far as the law permits.
+For the purpose of knowing what law applies, the list provides the usual
+country of residence of each team member.
 
 ## Unacceptable Behavior
 
@@ -90,10 +99,10 @@ communications pertaining to community business.
 ## Contact info
 
 Our arbitration team consists of the following people
-* Stefan Reinauer <stefan.reinauer@coreboot.org>
-* Patrick Georgi <patrick@coreboot.org>
-* Ronald Minnich <rminnich@coreboot.org>
-* Marc Jones <mjones@coreboot.org>
+* Stefan Reinauer <stefan.reinauer@coreboot.org> (USA)
+* Patrick Georgi <patrick@coreboot.org> (Germany)
+* Ronald Minnich <rminnich@coreboot.org> (USA)
+* Marc Jones <mjones@coreboot.org> (USA)
 
 ## License and attribution